Kermit Labs – Terms of Service and Fulfillment Policy
Last updated: January 6, 2025
Thank you for visiting Kermit Labs (“we,” “us,” or “our”). We provide custom 3D modeling, photorealistic rendering, and related digital services. By accessing or using our website and services, you agree to the terms below.
1. Description of Our Services
- Kermit Labs specializes in 3D modeling, rendering, and CAD integration for various industries including furniture, lighting, automotive, and more.
- Detailed descriptions, pricing, and deliverables for each service are provided on our website.
2. Pricing and Purchase Currency
- All prices on our website are listed in U.S. Dollars (USD).
- If you are purchasing from outside the United States, your card issuer or bank may apply currency conversions and fees.
3. Customer Service Contact
- Email: help@kermitlabs.com
- Address: 5773 Woodway Dr #730, Houston, TX, 77057, USA
- We typically respond to inquiries within one business day.
4. Fulfillment Policies
4.1. Order Fulfillment (Digital Services)
- Order Confirmation: After placing an order or agreeing to a project scope, you will receive a confirmation email outlining the details.
- Project Onboarding: We gather all required materials (specs, images, CAD files, etc.) before beginning any work.
- Production & Revisions:
• We allow up to three (3) rounds of revisions at no additional cost.
• Any additional revisions may incur an extra fee, communicated in advance.
- Delivery of Final Files: Digital files are delivered via secure download links or through a cloud-sharing service.
4.2. Shipping Policy (If Physical Items Apply)
- We ship through reputable carriers (FedEx, UPS, DHL, etc.).
- Shipping costs and delivery times vary based on location and will be calculated at checkout or specified in your quote.
- International customers are responsible for any import duties, taxes, or customs fees.
5. Refunds & Cancellations
5.1. Refund Policy (Digital Services)
- Because of the custom nature of our 3D modeling and rendering work, refunds are generally unavailable once production has started or deliverables have been shared.
- If you are dissatisfied, please contact us so we can discuss a resolution, which may include a partial refund, additional revisions, or other remedies.
5.2. Return & Refund Policy (Physical Goods, If Applicable)
- Damaged or Defective Items: Contact us within 7 of delivery with photos. We may offer a replacement or a full/partial refund as appropriate.
- Return Process: Email us at help@kermitlabs.com to initiate a return. Once approved, we will provide shipping instructions.
5.3. Cancellation Policy
- Before Work Begins: You may cancel your project for a full refund if we have not started production.
- After Work Begins: If cancellation occurs after production starts, you may be charged for work completed up to that point.
- Cancellations must be requested in writing via email for proper documentation.
6. Legal or Export Restrictions
- Certain software or design processes may be subject to export controls or regulatory limitations. We will inform you if any such restrictions apply to your project.
7. Privacy Policy
- Please refer to our dedicated Privacy Policy on our website for details on how we collect, use, and protect your personal data.
- We never sell your data to third parties and only share it when necessary for payment processing, legal compliance, or service fulfillment.
8. Business Address
- Kermit Labs
- 5773 Woodway Dr #730, Houston, TX, 77057, USA
9. Promotions & Discounts
- We clearly state the terms and duration of any promotional offers or discounts.
- If you sign up for a trial offer, we will disclose any subsequent charges if you continue past the trial period.
10. Security & Payment Information
- We process payments via secure third-party payment gateways (e.g., Stripe) that comply with PCI standards.
- Our website uses HTTPS and industry-standard security measures to protect your data.
11. Accepted Payment Methods
- We accept major credit cards (Visa, Mastercard, American Express, Discover, etc.) and will display the relevant logos at checkout.
12. Changes to These Terms
- We may update these Terms of Service and Fulfillment Policy periodically. We will post any changes on our website with an updated “Last updated” date. Continued use of our services after changes take effect constitutes acceptance of the revised terms.
13. Contact Us
- For questions or concerns related to these policies, please email help@kermitlabs.com. We will do our best to assist you promptly.